The Solicitors Regulation Authority (SRA) has now written to all firms “active in the high-volume claims sector,” requiring the Managing Partner to complete a mandatory declaration confirming they understand and are following the SRA’s rules in this area. The deadline for completing the declaration is Friday 3rd October 2025.
Why this matters
The SRA has made it clear that firms dealing with high volumes of consumer claims are under close watch. Even before this declaration exercise, 76 firms were already under investigation for potential misconduct.
Their concerns include consumer harm, poor case-handling practices, and a failure by some firms to follow previous guidance. The SRA has warned that it will take “robust action” where it sees poor practice.
That means this declaration is far more than just a form-filling exercise. It’s essential to answer carefully and accurately — because if the SRA later decides a firm has made an incorrect statement, that could lead to serious allegations around integrity.
If, while completing the questionnaire, firms spot areas for improvement, it’s far better to act now than wait for the regulator to intervene.
What firms should do now
- Check your inboxes – If you haven’t received the SRA’s email, COLPs should double-check junk/spam folders to make sure it hasn’t been overlooked.
- Plan ahead – The questionnaire is long and detailed, and will take time to complete properly. Don’t leave it until the last minute.
- Review SRA materials – This declaration follows the SRA’s thematic review into high-volume consumer claims (22 August 2025), which includes useful checklists and guidance. Reviewing this is a good way to benchmark your compliance.
- Use the official resources – The SRA has published both a Q&A and a Hot Topic guide to help firms navigate the process.
Key points at a glance
- Responding is a regulatory requirement under Rule 3.3 of the Code of Conduct for Firms
- The online questionnaire must be completed by 3 October 2025
- Failure to respond may result in disciplinary action or financial penalties
- The declaration is detailed – set aside sufficient time
How we can help
For our retainer clients, your usual consultant is on hand to guide you through the declaration process and provide practical support if you need it.
If you’re not currently a client but would like help understanding the requirements, preparing your answers, or reviewing your compliance systems, please do get in touch.
Our team of specialists is here to make sure you’re ready for the deadline — and beyond.