Privacy and cookies policy

Privacy and cookies policy

Welcome to the our website! The Compliance Office Ltd is a limited company registered in England and Wales. Our company number is 09133668. Our registered office is Offices A13-A14 Champions Business Park, Arrowe Brook Road. Upton, Wirral, CH49 0AB.  References to ‘we’, ‘us’ and similar terms means the Compliance Office Limited. ‘Our’ should be construed accordingly. The term ‘you’ refers to the user or viewer of the website. The terms ‘this website’ and ‘our website’ and similar terms means

By using this website (which includes browsing a page or pages on it and in particular making purchases or sending other communications via the website) you are agreeing to comply with and be bound by: 

  • this privacy and cookies policy, and in particular for your information to be used in the ways set out below; and
  • our terms and conditions of use.

It is important therefore that you read our terms and conditions and this privacy and cookies policy carefully as use of this website is subject to them. If you do not understand or do not agree to be bound by the whole of the terms and conditions and the privacy and cookies policy then you must not proceed to use the website or must not continue to use it.

This policy sets out how we use and protect any information that you give to us when you use our website and purchase goods and services from us. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is (and any amendments to it are) effective from the date of publication.

How to contact us

You can find our contact details on our Any request, notification, communication or notice under these terms and conditions may be made by The Compliance Office Ltd or on behalf of The Compliance Office Limited via any email address of the domain (namely, ‘name or function as well as by other means such as post. However the use of such an email address should not be relied upon as evidence that the communication has been sent by the Compliance Office Ltd.

Information which we may collect from you

 We may collect a variety of information from you in a number of different ways, including:

  • your name, address, telephone number and payment details for goods and services purchased;
  • your email address for goods and services purchased or for subscribing to a newsletter or other electronic service;
  • information about your business, approach to compliance and compliance queries and needs generally;
  • data which you upload to one of our web applications (such as our compliance registers or CPD web applications) for the purposes of managing regulatory information about you, your business or your clients;
  • Information about what you have done on our website (see ‘cookies’ below); and
  • information on the products and services which you purchase from us.

How we use the information which you provide to us

We collect information from you primarily in order to provide goods and services to you and to improve the goods and services we provide more generally, including the content and facilities available on our website.

If you specifically register for compliance updates or otherwise provide your email address to us then we will send you our compliance updates to you by email free of charge. If you do not wish to receive such communications or wish to stop receiving such communications then simply follow the instructions at the bottom of the most recent communication to unsubscribe. You can also email us at

We may also use your information periodically to keep you up to date of goods and services which are available which we think you may find interesting unless you choose to opt out of receiving such communications. If you do not wish to receive such communications or wish to stop receiving such communications then simply follow the instructions at the bottom of the most recent communication to unsubscribe. You can also email us at

We may also use the information for administration purposes, to publish anonymised statistical data about our users and to deal with or consider any communication received from you.

Finally, for some products we offer an option for you to opt in to your information being shared with third parties in order to receive information about products which would be of interest to you. We require all such third parties to similarly offer a simple means of option out of such communications. If you have any difficulty doing so or are receiving any information by virtue of our relationship which you do not believe that you should be receiving then please email us at

Storage of your data

Your data may be stored outside of the EEA with carefully selected partners. We take care to ensure that we only work with reputable partners who adhere to good practice in terms of maintaining the security of your information including safe harbour and similar standards in respect of organisations based in the USA.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Examples of our use of cookies include the following:

  • we may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
  • we may also use cookies to identify what stage of your training you are at with us if using online services.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We will not use cookie devices which involve the storing or processing of personal data.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website. It is a condition of using this website that you consent to our use of cookies. If you do not consent then unfortunately you may not use our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling information gathered about you

We will not sell, distribute, lease or disclose your personal information to third parties unless:

  • we have your implied or express permission;
  • are required or permitted to do so by law; or
  • such disclosure is in our opinion appropriate in connection with legal proceedings (anticipated or otherwise).

We may also share your information with staff, business partners, volunteers, agents and contractors in connection with the operation of the website and the delivery of goods and services to you only and in accordance with this policy.

If the domain and intellectual property of our website and / or business is or is likely to be sold or transferred then your information may be shared with advisers and any purchasor or transferee.

Accessing and updating the information we hold about you

If you wish to know what information we hold about you then please contact us via the website and we will take reasonable steps to provide you with this (an administration fee may however be payable).

We want to make sure that any information which we do hold about you is accurate and up to date. If you believe that any information we are holding on you is incorrect or incomplete, please contact us via the website and we will endeavour to promptly correct any information found to be incorrect.

Changes to this policy

We reserve the right to change this Privacy Policy and Data Protection Statement at any time by posting revisions on our Site.

Call 01789 205072 |